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Please find following a useful guide in most of our frequently asked questions.
For any further clarification, please consult your Wedding Executive.
MENU AND BEVERAGE
We would like to bring an extra person to our menu tasting? Is there a cost for this ?
An extra person is $80 (venues), $75 (restaurants) please speak with your Wedding Executive to arrange.
Where do we go for the Menu tasting?
The Menu tasting will be held in the venue you have chosen for your wedding reception (unless otherwise informed). Your Wedding Co-ordinater will confirm this with you.
Do you provide containers for the left over wedding cake for me to take away or I can arrange that through the cake supplier?
If you are using our preferred supplier this will already be included for you. However if you are using your own cake supplier, you will need to supply a box for left over cake. If you wish to provide cake bags for your guests please deliver prior to wedding.
Can we add platters/additional items to our menu?
We have a new up-grade option menu which includes a great choice of antipasto, dips, salads etc. Please speak with your Wedding Co-ordinator or click here for further details.
Are bread rolls served at our wedding?
Yes, we provides a gourmet basket of assorted bread rolls and grissini etc. Please ask if you require additional bread rolls for your wedding This is served with butter, and an olive oil and balsamic vinegar plate.
CENTREPIECES AND DECORATIONS
Can I provide my own tea lights around the room?
Yes, as long as it is in an enclosed container/holder (ie no naked flames)
Can you put out my decorations on the tables?
Our staff will place your place cards, menus and bonbonniere out on your tables however any other decorating will need to be arranged with your own supplier or family friend.
Do you provide a stand for our A-Z guest list or do we need to provide that?
Yes, please supply your list on A4 or A3 sheets.
Who supplies the sashes / bows for the chairs?
Please refer to our preferred suppliers list for contact details of our recommended themeing/decorator.
Can you put the bows on if I hire them myself?
You will need to ask a family friend or we can recommended a supplier to do this for you.
Do you provide menu cards and place cards for our wedding; do you print them for us?
As we are unable to supply specific themes for stationary to compliment your wedding we ask that you speak with your stationary supplier to provide these. We will however provide personalised menus for the bridal party and parents and any special dietary requirements and childrens meals.
CEREMONY AND RECEPTION time extensions
If we wanted to start our reception earlier or extend our reception time, what would the package cost us?
If you wanted to extend your reception - it is an additional $6 per person for ½ hour based on final number of guests attending the wedding. This will need to be pre arranged and paid in full prior to the wedding. Please speak with your Wedding Executive.
Can we have our ceremony at your venues?
We offer numerous ceremony options including private balconies at L’Aqua, Pier at WatersEdge and private rooms at The Rocks. Please speak with your Wedding Executive for pricing and availability.
Can we arrange wet weather options?
Yes, 24 hours notice and payment in full required. Please speak with your Wedding Executive for futher details.
What time can our decorator or band access the venue to set up our wedding reception?
Prior to your wedding day we will advise when access can be provided. The minimum amount of time as per your booking agreement is 1.5 hours but we can usually offer more depending on the day. Your Wedding Co-ordinator will confirm all suppliers the week of your wedding.
INCLUSIONS ie DJ, HOTEL, LIMOUSINE AND CAKE
Do I need to contact the DJ, cake supplier, hotel and limousine supplier even though they are included in my package?
You will need to contact the DJ approximately 5 weeks prior to your wedding to discuss your music selection. (TJ Maesto’s 0411 144 199 for Dockside , WatersEdge and the rocks restaurants couples or Musiq 0412 024 012 for all of our L’Aqua and Star Room couples.
Choosing a wedding cake is a very personal choice, you will need to contact your preferred cake supplier from our recommended suppliers list approximately 6-8 weeks prior to your wedding and make your own cake selection. Should you wish to add additional tiers or decorations please consult with your cake supplier directly for pricing.
We will book the hotel and the luxury car transfer for you, so there is no need to contact them. We will confirm these with you on your checklist.
You are more than welcome to do a site inspection at Four Seasons and Park Hyatt by appointment to see the room included in your package and for any up-grade room options.
Should you wish to organise accommodation for your family and friends we recommend The Four Seasons and Accor hotels at Darling Harbour. Please contact your wedding team for further details and reference code.
I’d like to add an additional night / up grade at the hotel?
Yes, your Wedding Co-ordinator can organise this for you.
Can I change my luxury car destination ie not directly to the hotel but somewhere else?
You will need to contact the luxury car supplier directly please insert details for open air and all districts here if you would like them to take you to any destination other than the hotel, they will advise of any additional fee involved.
EXTRAS eg DJ, PHOTOGRAPHER, VIDEOGRAPHER, BAND
Do I need to include the photographer, DJ and videographer in the table seating arrangements?
A separate table is allocated for your extra’s within the venue however if you would like they can be included on your guest tables.
How many courses do the extra’s receive? (e.g. photographer, MC, DJ, band, entertainers etc)
They all receive a two course meal (Main and Dessert) at a charge of $50.00 each. A full three course meal can be provided at the same rate as the adult price.
Do we need an MC? If so who should we look at using?
Some Brides and Grooms ask one of their guests or family members.
We recommended the following professional MC’s – MC Exclusive
PUBLIC LIABILITY
What is public liability and why does the venue need this?
Each supplier entering the venue to perform any work for your wedding be it prior to or during must provide Public Liability (Certificate of Currency and coverage for $ 10m).
This is a requirement by law for insurance purposes to ensure they are covered in case of incident. Please refer to your terms and conditions sections 15 and 18.
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If there is anything else you require assistance with or any questions please contact your wedding team on 1300 117 118 or by email.
We are there to help make your planning of your special day as easy and stress free as possible .
